Total Aviation Software (TAS)
2. User Flow
Design. After establishing an understanding of the target product, I worked with the lead developer to better understand any technology limitations that might exist with TAS. Together we created a maintenance flow diagram that captures the necessary path for all prototypical users from the start of communication to returning the plane back to the customer.
3. User Testing
Design. Using the wireframes that were created during the interview and rapid prototyping phase, we conducted on-site user testing at a private FBO (fixed-base operator). We A/B tested two solutions. Results and observations from the tests would, in turn, influence decisions made on the hi-fidelity prototype.
Solution A – solution created during the interview and rapid prototyping phase prior to my involvement. Not a lot of reinvention, follows the same legacy patterns that have existed in shop software for the past 20+ years. A bit overwhelming, fitting as much as possible on one screen at a time. Uses expand and close for viewing more information on a line item.
Solution B – reimagined shop software counter to traditional thinking. After evaluating the results from the rapid prototyping phase, I saw an opportunity to rethink how shop software should be done. By using a split screen approach, I was able to provide a list of work orders on the left side, using the right so show detailed information for a selected work order. This allowed for a more optimized, concentrated view that assists with keeping a user focused on the task at hand.
4. Prototype
Design. Solution B was unquestionably the stronger solution. My inclination to challenge an existing pattern, dissect what works vs what doesn’t work and apply a new way of thinking for a solution, proved to validate itself. User understanding was straight forward, nothing had to be explained. User’s were much more efficient when completing tasks. It received high praise from the user’s tested on-site. After making a few adjustments based on observations, a hi-fidelity prototype was created.
OUTCOME
Shortly after finishing the design process, ownership of the project shifted to our parent company. Unfortunately, we lost visibility to the project. From what I’ve heard, nothing became of the work we completed. Despite the outcome, this remains as one of my most valued projects. We allowed the process to work for us, driving us to an unexpected modernized solution. Any improvement is a win. In this case we broke the mold, changing the perspective of user’s that were stuck in the comfort of memorized processes.
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